Shipping policy

JumaLumi Crystals — Shipping Policy

1. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Handmade and custom items may require additional processing time.
  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

Method Cost Estimated Time
Canada Standard (Canada Post) Calculated at checkout 3–8 business days
Canada Express Calculated at checkout 1–3 business days
Canada Free Shipping Orders $75+ CAD — free shipping automatically applied Standard delivery
United States Calculated at checkout 7–14 business days
International Calculated at checkout 10–21 business days

3. Shipping Within Canada

  • We ship via Canada Post.
  • P.O. Box addresses are accepted.
  • Free shipping threshold: $75 CAD (before taxes and after discounts).

4. Shipping to the United States

  • Shipping costs do not include customs duties, taxes, or tariffs. U.S. customers may be required to pay applicable duties/taxes to receive their package.
  • As of August 29, 2026, all packages entering the U.S. may be subject to applicable tariffs regardless of value. Please check current U.S. customs policies.

5. International Shipping

  • We currently ship to a number of countries worldwide.
  • Customs duties, import taxes, and VAT are the responsibility of the buyer. These charges are not included in the product price or shipping cost.
  • If an order is refused due to customs/import fees, the buyer is responsible for all return shipping costs and any incurred duties/taxes.

6. Shipping Restrictions

  • We currently cannot ship to APO/FPO/DPO addresses.
  • We are not responsible for delays caused by carriers, customs processing, weather, or events beyond our control.

7. Lost or Damaged Packages

  • Please inspect your package upon delivery.
  • If tracking shows "delivered" but you have not received it, please contact the carrier first to initiate an investigation.
  • We are not liable for lost or stolen packages marked as "delivered." If you require a signature on delivery, please contact us before placing your order.
  • Shipping damage: Please follow our Refund Policy Section 6 for damage claims.

8. Incorrect Address

Please ensure your shipping address is correct. If a package is returned due to an incorrect address, reshipping costs will be the buyer's responsibility.

9. Contact Us